I'm trying to count how many cakes I've ordered from this place over the past year...my dad's birthday cake, my nieces's shower and all three of my sister's birthday cakes. You could say I like the cake.
Here's the kicker though. The woman who is planning my wedding no longer uses them because their service sucks. This is a huge problem for me because I have the utmost respect for her and the service standards she provides for all of her brides. I was crushed to hear this. She said that they only do wedding tastings at certain times, and only allow you to spend about 10 minutes doing the tasting. 10 Minutes!? To pick the most important cake of your life? Yipe!
I just got my sister's birthday cake from there last weekend, and I do love their cake and especially the frosting, although I'd be pissed too if I had the same ribbon issue as poor Sher. Many people at the birthday party complimented the cake and said they normally don't eat birthday cake since it's so horrible, but that ours was really fantastic.
Bottom line with me is that I've had pretty good luck with them, but I've heard horror stories from other people and I'm not sure that I'd be AS quick to recommend them next time.
ann & Charles